◦ Support Center
We're here to Help
Whether you're a student making a payment, an education agent tracking a transaction, or an institution managing payments, our support team is here to assist.
Our goal: to ensure every payment is processed smoothly, transparently, and efficiently.
How Can We Help?
Students
- Questions about tuition fee payments
- Payment confirmations and receipts
- Transaction status updates
- Payment method guidance
Education Agents
- Student payment tracking
- Commission-related queries
- Transaction reconciliation
- Platform support and account assistance
Institutions
- Payment reconciliation support
- Reporting and transaction enquiries
- Partner account assistance
- Operational support
FAQ
FAQ's
How long do payments take to process?
Most international payments are processed within 1-3 business days once we receive your bank transfer. Your tracking link shows live status the whole way through.
Is my payment secure?
Yes. Security, compliance, and transparency are at the core of EduPay. We use industry-standard safeguards to protect payment information and transaction data.
Can I track my payment?
After booking, you'll receive a unique tracking link and reference number by email. Verify your email and view real-time status updates at any time.
What should I do if a payment is delayed?
Contact support@edupayos.com with your transaction reference number. Our team will check the processing stage and coordinate with your institution to resolve it quickly.
Contact Support
For assistance, please contact our support team:
Chat to us
Our friendly team is happy to help.
support@edupayos.com
Call us
Toll-free call
+44 7385 586 251
Hours
Monday to Friday
09:00 – 17:00 (UK Time)
Response Times
We aim to respond to all enquiries within one business day. Most support requests are resolved significantly sooner.
*For urgent operational matters, please include your transaction reference number in your enquiry to help us respond more efficiently.*
Streamline fee management with EduPay today.
Book a free discovery call and learn how EduPay can help simplify your fee management.